Refund Policy

We offer a 10-day return policy, which means you have 10 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, the item must be in the same condition as received, unused, unworn, and undamaged, Have original tags attached, Be in the original packaging, Include a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at support@zeppy.co with your order number and reason for return.

If your return request is approved:

You will receive a return shipping label (if applicable)
We will provide instructions on how and where to send your item

⚠️ Returns sent without prior approval will not be accepted.

If you have any questions regarding returns, you can always contact us at support@zeppy.co

Damaged or Incorrect Items

Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately at support@zeppy.co so we can evaluate the issue and resolve it promptly.

Non-Returnable Items

The following items are not eligible for return or refund:

Sale or discounted items
Gift cards
Personalized or custom-made products
Perishable goods (including food, flowers, or plants)
Personal care items (such as beauty or hygiene products)
Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies for return, please contact us before placing your order.

Exchanges

We do not offer direct exchanges.
The fastest way to receive a replacement item is to:

Return the original item (if eligible)
Place a new order once the return is approved

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds are issued to the original payment method
Processing time may vary depending on your bank or payment provider
Please allow 5–10 business days for the refund to appear on your statement

Shipping fees (if any) are non-refundable unless the return is due to our error.

Contact Information

For any questions related to refunds or returns, please contact us at:
📧 support@zeppy.co