FAQ's

Frequently Asked Questions (FAQs)

What payment methods do you accept?

We accept secure payments through PayPal and major credit and debit cards, including, Visa, MasterCard, American Express, Apple Pay, Google Pay

All payments are processed securely through trusted payment providers.

Do you ship internationally? How much does shipping cost?

Yes, we ship worldwide.

✅ International shipping is FREE.

How long will it take to receive my order?

Order Processing Time:

• Orders are processed within 1–2 business days after payment confirmation.

Estimated Shipping Time:

• United States: 1–2 weeks

• International: 3–4 weeks

Please note that international orders are shipped overseas and may occasionally take longer due to customs or local postal services.

Will I have to pay customs fees or import duties?

Customs fees or import duties are not included in our prices.

Once an order has shipped, we are not responsible for any customs fees charged by your country. By placing an order, you agree that your package may be subject to customs inspection and fees (this occurs rarely).

I ordered multiple items. Why did I receive only one?

Our products are shipped from different warehouses.

If you order multiple items, they may be shipped separately, which means you could receive one item before the others. Please don’t worry—your remaining items are on the way.

Can I cancel my order?

Yes, orders can be canceled before shipment.

• If your order has not yet shipped, contact us as soon as possible and we will cancel it and issue a full refund.

• Once an order has been shipped, cancellations or exchanges are no longer possible.

What if I receive a defective or damaged item?

If you receive a factory-defective or damaged item, please contact us immediately at support@zeppy.co.

To process your claim, we may ask you to provide clear photos or videos of the defect.
Once verified, we will offer a full refund or replacement.

Can I return my item?

Yes, returns are accepted if the item meets our return conditions.

To start a return:

• Contact us at support@zeppy.co

• The item must meet our return eligibility requirements

• A receipt or proof of purchase is required

We will guide you through the return process once your request is approved.

Can I get a refund?

Refunds are issued only in the case of defective or damaged items.

• You must notify us within 7 days of receiving your order

• Proof of defect (photos/videos) may be required

Once approved, the refund will be issued to your original payment method.

How can I contact customer support?

For any questions, concerns, or support requests, please contact us at:
📧 support@zeppy.co