Shipping & Delivery

At ZEPPY LTD, we work hard to ensure your order is processed and delivered as smoothly as possible. Please review the information below for details on shipping timelines and policies.

Order Processing Time

Orders are processed within 1–2 business days after payment authorization and verification.
Processing time is separate from shipping time and does not include weekends or holidays.

Once your order has shipped, you will receive a confirmation email with tracking information.

Estimated Delivery Time

Shipping Time (after dispatch):

United States: 2–3 weeks
International Orders: 3–4 weeks

Please note that international orders are shipped overseas and delivery times may vary due to customs or local postal services.

Overall delivery time typically ranges between 7–30 business days from the shipping date, not from the order date.

Shipping Address Accuracy

To ensure proper delivery, please make sure your shipping address is complete and accurate, including:

Correct street name and number
Proper abbreviations
Accurate postal/ZIP code

We are not responsible for delays or delivery failures caused by incorrect or incomplete address information.

If a package is returned to us as undeliverable, we will issue a store credit for the item value minus any shipping charges.

Refused Shipments

If you refuse a delivery from https://zeppy.co/

You will be responsible for the original shipping costs
Return shipping fees will also be deducted
These charges will be subtracted from your refund, if applicable

Delivered but Not Received

If your tracking information shows that your package has been marked as delivered but you have not received it:

Please contact your local postal service or carrier directly

ZEPPY LTD is not responsible for packages marked as delivered and cannot issue refunds for such cases.

Customs, Delays & External Factors

We are not liable for delivery delays or issues caused by Customs inspections or processing, Natural events or weather conditions, Transportation strikes or carrier delays, Transfers from international to local carriers, Any customs duties, taxes, or additional charges

Any customs fees or import duties are the responsibility of the customer.

Need Help?

If you have any questions regarding shipping or delivery, please contact our support team:

📧 support@zeppy.co

Thank you for shopping with us.
TEAM ZEPPY